Welcome 

Thank you for choosing Colac Area Health.

Colac Area Health aims to be a leader in the development and provision of responsive, integrated health care.

Our vision is to promote the health and wellbeing of the Colac and district community through the provision of quality acute, aged, residential and community services that are accessible, affordable, flexible and integrated.

Visiting hours are from 11:00 am to 12:30 pm and 2.00 pm to 8.00 pm.

For Midwifery patients, visiting hours are from 2:00 pm until 8:00 pm only.

Patient rest period is from 12:30 pm until 2:00 pm.

Our main reception phone number is (03) 5232 5100.

 

Information brochures

We have a suite of information brochures and fact sheets available that include details of the facilities, services and processes we use to provide acute care, community care and aged care to people in the Colac area. 

Information brochures are also available from reception areas of Colac Area Health and from selected community information centres.

 

Rights and responsibilities

The Australian Charter of Healthcare Rights

The Australian Charter of Healthcare Rights describes the rights of patients, consumers and other people using the Australian healthcare system. These rights are essential to make sure that wherever and whenever health care is provided, it is of high quality and is safe.

The Charter recognises that people receiving care and people providing health care all have important parts to play in achieving healthcare rights. It allows patients, consumers, families, carers and services providing care to share an understanding of the rights of people receiving health care. This shared understanding helps everyone to work together towards a safe and high quality healthcare system. A genuine partnership between patients, consumers and providers is important so that everyone achieves the best possible outcomes.

For further information please see:

The Australian Charter of Healthcare Rights brochure

Australian Charter of Healthcare Rights in Victoria - Victorian Government Health Information, Australia

For Aged Care - The Charter of Residents Rights and Responsibilities:

For HACC Funded Services Rights and Responsibilities Statement - https://www2.health.vic.gov.au/ageing-and-aged-care/home-and-community-care/hacc-quality-and-service-development/quality/hacc-statement-of-rights-and-responsibilities

For United Nations Rights of the Child - http://www.unicef.org.au/Upload/UNICEF/Media/Our%20work/childfriendlycrc.pdf

For DHHS - Human Rights - http://www.valid.org.au/resources/posters/32.pdf


Privacy and Freedom of Information

Colac Area Health protects your privacy by keeping personal information secure from unauthorised access, use or loss in accordance with the Information Privacy Act 2000 and the Health Records Act 2001. You have the right to request access to your medical record and personal information in accordance with the Freedom of Information Act 1982.

To view the Colac Area Health privacy brochure click here.

Customer feedback

Colac Area Health welcomes opinions and comments from our community.  Compliments and complaints help us to address problem areas and to give credit to our staff when it is due.

Compliments

Complete our online feedback form if you would like to give us a compliment about any service provided by Colac Area Health or about staff excellence.

Complaints

We welcome your comments, both positive and negative, about all aspects of your care at Colac Area Health.  This helps us to continually improve our services by letting us know what works well and what might need to change to improve the quality and safety of care.