BCH is committed to respecting the privacy of your personal information.
It is bound by a set of National Privacy Principles and Victorian Health Privacy Principles that establish the benchmark for how personal information should be handled. These principles have been embraced by Bellarine Community Health Inc as part of standard operating procedures.
What this means is that all personal information that enters Bellarine Community Health Inc is dealt with in a uniform manner and the highest regard is taken for maintaining its security at all times.
BCH holds contact information about its clients, including date of birth, next of kin information and medical records. It also holds limited financial information.
The main purpose for which our organisation holds this information is to process applications for residency and to assess the level of health care appropriate to clients needs and to make decisions about the level of funding that a client will be entitled to receive.
BCH may, from time to time, disclose some of this personal information to the Commonwealth Government or its agencies. This will be done in accordance with the provisions of the Aged Care Act or other relevant law, and will be done for the purpose of informing decisions about funding and medical care. The Commonwealth Government is also subject to laws dealing with privacy and has its owns policies that are designed to safeguard your personal information.
If you are concerned that our organisation may have handled your personal information inappropriately, please contact our Privacy Officer, on 5258 0888.
All complaints are taken seriously and we will endeavour to deal with them promptly. In some cases, we may require that you put your complaint in writing.
If you would like to know more about our privacy practices, including your right to request access to any personal information held by our organisation, please contact our Privacy Officer, on the above number.
It is the policy of our organisation that all requests for access are made in writing. Our Privacy Officer will arrange for an access form to be sent to you and can assist with any enquiries you may have about the process.
Our organisation will respond to all requests for access within 45 days and, in most cases, will be able to respond well before that time.
Name of organisation - Bellarine Community Health Inc
Address - Cnr Nelson and Grimes Road, Point Lonsdale, 3225
Postal Address - PO Box 26, Point Lonsdale, 3225
Main telephone number - 03 5258 0888
Fax number - 03 5258 2900
Email address - ceo@bch.org.au
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